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On June 28, the Shenzhen Municipal Market and Quality Regulatory Commission issued the Standard for Service Satisfaction Assessment of Third Party Food Inspection Institutions Purchased by the Government (referred to as the Standard), announcing that the Standard will be implemented on June 1.

Reporters see in the document that the norm stipulates the principles, basis, responsibilities, requirements, methods, procedures, results and disposal of service satisfaction evaluation of third-party food testing institutions purchased by the government. The regulation requires government buyers and evaluators to effectively implement satisfaction evaluation activities, so that they can accurately reflect the true level of service of third-party food testing institutions, and find out the actual problems.

The Standard requires that the data collected by the evaluators be objective and true, and the evaluation results can accurately reflect the situation of satisfaction evaluation activities, without errors and trustworthiness. The Code sets basic requirements for service satisfaction evaluation of third-party food testing institutions, requiring them to establish three-level indicators, including conventional indicators, quality management indicators and performance indicators. Each indicator is scored and specified. According to the score, the final evaluation score and grade are given to the third-party testing institutions. Among them, 90 points to 100 points are excellent, 80 points to 90 points are good, 60 to 80 points are medium, and below 60 points are poor. To form an evaluation report at the end of the evaluation, the evaluator should inform the government purchaser and the third-party food inspection institution of the evaluation results. The government purchaser should record the evaluation results in the integrity files of the third-party food inspection institution, and the evaluation results should be regarded as the weight of the follow-up participation of the third-party food inspection institution in the government purchasing service project. Reference indicators. According to Shenzhen News Network